Returns & Exchanges

At SINSLAY Hair, we are committed to providing premium-quality hair extensions. Due to the hygienic nature of our products, all sales are final and we do not offer refunds.

By completing your purchase, you acknowledge and agree to the terms of this Returns & Exchanges Policy.

Exchange Eligibility

Exchanges may be requested within 4 days of receiving your order.

To qualify for an exchange:

  • Hair must remain unopened and unused
  • Hair must be in its original packaging
  • Security ties, bands, labels, and seals must remain attached and unbroken
  • Hair must not be brushed, combed, washed, colored, bleached, cut, worn, installed, or otherwise altered

For hygiene and quality assurance purposes, any product that has been opened, worn, installed, or tampered with cannot be exchanged.

How to Request an Exchange

Before sending any item back, please contact our support team within 4 days of delivery.

Please include:

  • Your order number
  • Reason for the exchange request
  • Photos of the product (if applicable)

Unauthorized exchanges may be refused.

Once your exchange request has been approved, customers are responsible for return shipping costs unless the exchange is due to an error on our part.

Exchange Approval

All exchange requests are subject to inspection and approval by Sinslay Hair. We reserve the right to refuse any exchange request that does not meet the requirements outlined in this policy.

Exchange Shipping

Customers are responsible for all exchange shipping costs. Sinslay Hair is not responsible for items lost or damaged during the return shipping process. We recommend using a trackable shipping service when returning eligible items for exchange.

Damaged, Defective, or Incorrect Orders

If you receive an incorrect, damaged, or defective item, you must notify us within 4 days of delivery.

Please include:

  • Your order number
  • Photos clearly showing the issue
  • A brief description of the problem

Claims submitted after the 4-day period may not be eligible for review.

Our team will review your request and provide an appropriate resolution.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Opened hair products
  • Installed or worn hair
  • Hair that has been brushed, combed, washed, colored, bleached, cut, or altered
  • Customized or special-order items
  • Sale or clearance items
  • Gift cards

Contact Us

For exchange requests or order concerns, please contact: support@sinslayhair.com