REFUNDS

Due to Covid-19 and the ongoing worldwide pandemic all sales will be final unless we find it to be an error on our behalf. In which you must contact us and we will guide you on the steps to take. Also we urge all customers to provide  proper shipping info because we will not be responsible or assume an liability for any undelivered packages in result of purchaser error. We ask for your understanding andask that you remain safe during these trying times.)


All sales are final and there are no refunds. However if your product is found to be defective by any of our hair experts. We will exchange your product. 

Send your hair back to us in a box.

 

Once we have received your returned order, we will contact you via email to process the exchange. You are responsible for any exchange shipping fees unless.

Chemical alterations or any modifications made to the product subsequent to the sale, make all guarantees null and void.  We cannot accept back any human hair that has been installed or altered (washed, brushed, combed or cut).

Inspect the hair without unwrapping the bundles or removing the rubber bands to make sure the product is to your satisfaction.  If you are unsure, please show your stylist.

If it’s determined that Sinslay Hair  is the party at fault, we shall refund or exchange the product at no additional cost to the customer.

SALE ITEMS: All items purchased on sale or with promotional codes are FINAL SALES. There will be no refunds or exchanges on any items purchased during a sale.

SLAY COLLECTION - Most of the wigs from this collection are made to order and we don’t accept returns unless we are at fault 

 We Can not cancel your order after 24 hours

 A SIGNATURE Will be required upon delivery , 

💥We Take “friendly Fraud” very seriously , if you plan on ordering our hair and calling your bank after you received it and claiming  you didn’t authorize it , we will take legal action so PLEASE DO NOT ORDER FROM US !💕

💥PLEASE DO NOT MAKE A HAIR  APPOINTMENT UNTIL  YOU RECEIVE YOUR WIG WE ARE NOT AT FAULT IF YOUR WIG DOESNT ARRIVE IN TIME FOR YOU HAIR APPOINTMENT. OUR SHIPPING IS FAST BUT SOMETIMES SHIPPING COMPANIES HAVE DELAYS THAT ARE OUT OF OUR CONTROL .